Frequently Asked Questions

Once your order has been shipped, we will send you a shipping confirmation email with tracking information where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

Processing or production time is separate from shipping time.

Processing times depend on the type of product.

In-stock or ready-to-ship items are generally processed and dispatched within 1–2 business days.

Personalized, customized, or made-to-order items generally require 2–7 business days for production before shipment.

Processing times do not include weekends or public holidays.

Some products may have different processing times, which may be shown on the product page or at checkout.

You may request an order change or cancellation within 15 minutes after placing your order.

After this period, processing or production may begin and we cannot guarantee that changes or cancellations will still be possible.

Personalized or made-to-order products generally cannot be cancelled once production has begun.

If you need help, contact us as soon as possible at support@veriagifts.com.

Please contact us as soon as possible if you notice an error in your shipping address.

If your order has not entered production, fulfillment, or shipment, we will make reasonable efforts to update the address.

Once an order has been shipped, we generally cannot change the delivery address.

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

Products that offer personalization will show the available customization options on the product page.

Depending on the product, you may be able to add:

names;
photographs;
dates;
messages;
text; or
other design details.

Please review all personalization information carefully before placing your order.

Contact us within 15 minutes after placing your order if you need to change personalization details.

After production has begun, changes may no longer be possible.

Please carefully review spelling, names, dates, photos, and other customization details before completing your purchase.

For the best result, we recommend using a clear, high-quality photo with good lighting.

Avoid:

blurry or pixelated images;
very dark photos;
screenshots where possible;
heavily cropped subjects; and
images where important details are covered or difficult to see.

The quality of the finished personalized product may depend on the quality of the image you provide.

We make reasonable efforts to represent personalized products accurately.

However, slight differences may occur because of screen settings, materials, printing, cropping, sizing, and production methods.

These normal variations do not affect your rights if a product is defective, incorrect, or materially different from what you ordered.

Personalized, customized, made-to-order, or made-to-specification products are generally not eligible for return or exchange due to a change of mind.

If your personalized item arrives damaged, defective, incorrect, or not as described, please contact us and we will provide an appropriate solution.

We offer free standard shipping on orders of $69 USD or more.

For orders under $69 USD, standard shipping is $6.99 USD.

Certain oversized, heavy, special-handling, or designated products may have different shipping charges. Any applicable special shipping fee will be shown before you complete your purchase.

Available shipping methods and estimated delivery times are shown at checkout.

Delivery time begins after your order has been processed and dispatched.

Processing or production time is not included in the shipping estimate.

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

Yes. Veria Gifts ships to selected international destinations.

Available shipping destinations depend on the products ordered and current shipping and fulfillment capabilities.

If delivery is available to your country or region, the available shipping options will be shown at checkout.

International orders may be subject to VAT, GST, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Where we collect these charges at checkout, they will be shown before you complete your order.

If they are not collected at checkout, you may be required to pay them before or upon delivery.

Where tracking is available, we will email you a tracking number or tracking link after your order has been dispatched.

Tracking information may take some time to become active after shipment.

Please:

Confirm that the shipping address on your order is correct.
Check around your delivery location.
Ask household members, neighbors, reception, or building management where appropriate.
Check any delivery notice provided by the carrier.
Review the latest carrier tracking information.

If you still cannot locate the package, contact us at support@veriagifts.com.

Please contact us at support@veriagifts.com with your order details.

We will review the situation and, where appropriate, work with the carrier or fulfillment provider to determine the appropriate resolution.

Eligible non-personalized products may be returned within 30 days of delivery.

Returned items should be unused, unworn, and in their original condition where reasonably possible.

Personalized and custom-made products are generally not eligible for return due to a change of mind.

Please review our Return & Refund Policy for full details.

No.

Veria Gifts does not charge a restocking fee.

For voluntary returns of eligible non-personalized items, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection law, reasonable return shipping costs will be covered or reimbursed where required.

Please contact us at support@veriagifts.com before sending anything back.

If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior approval may not be accepted.

Please contact us as soon as possible at support@veriagifts.com.

Please include:

your order number;
a description of the issue; and
clear photographs showing the problem where applicable.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Approved refunds are normally issued to the original payment method used for your purchase.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law.

Available payment methods are displayed at checkout.

Payment options may vary depending on your location, device, currency, and the payment services currently available through our store.

The available currency may depend on your selected country or region.

The currency and final amount payable will be shown before you complete checkout.

Our online store is powered by Shopify, and payments are processed through the payment methods available at checkout.

We will not ask customers to send payment card details directly to us by email.

For more information about how we handle personal information, please review our Privacy Policy.

No.

Veria Gifts offers both personalized products and ready-to-gift items.

Our goal is to offer thoughtful gifts for celebrations, milestones, seasonal occasions, and everyday moments.

We make reasonable efforts to display product colors and designs accurately.

However, slight variations may occur because of differences in screens, devices, materials, printing methods, and production processes.

Product availability may change.

If a product becomes unavailable after you place an order and we are unable to fulfill it, we will contact you and provide an appropriate solution, including a refund where applicable.

Veria Gifts is an online gift store offering thoughtful, personalized, and ready-to-gift products for seasonal celebrations, birthdays, anniversaries, families, friends, milestones, home, and everyday occasions.