Returns
Eligible non-personalized items may be returned within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition where reasonably possible.
We do not charge a restocking fee.
For voluntary returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Personalized Items
Personalized, customized, made-to-order, or made-to-specification products are not eligible for return or exchange due to a change of mind.
If your personalized item arrives damaged, defective, incorrect, or not as described, please contact us and we will provide an appropriate solution, such as a replacement or refund.
Order Cancellations
You may request a cancellation or order change within 15 minutes after placing your order.
After this period, production or processing may begin and we cannot guarantee that changes or cancellations will be possible.
Personalized products cannot normally be cancelled once production has started.
Damaged or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if your item is damaged, defective, incorrect, or not as described.
We may ask for your order number and photos showing the issue.
Where required by applicable law, we will cover or reimburse reasonable return shipping costs for defective, damaged, incorrect, or non-conforming items.
How to Request a Return
Please contact us before sending any item back.
If your return is approved, we will provide return instructions and the return address.
Items sent back without prior approval may not be accepted.
Refunds
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to your original payment method. Your bank or payment provider may require additional processing time.
Original shipping charges are generally non-refundable for voluntary returns, except where required by law.
European Union and United Kingdom Customers
Consumers in the European Union or United Kingdom may have additional statutory cancellation or return rights for eligible online purchases.
These rights generally do not apply to goods made to your specifications or clearly personalized, subject to applicable law.
Nothing in this policy limits any mandatory consumer rights that apply to you.
Contact Us
To request a return, cancellation, exchange, or report an issue with your order, contact: