Shipping Policy

At VeriaDesign, many of our products are personalized and made especially for you. Because each custom item requires individual production and quality checking, please allow time for both processing and shipping before your order arrives.

Processing Time

Most personalized orders require approximately 7–8 business days for processing and production.

Processing time may vary depending on the product, customization requirements, order volume, or seasonal demand.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has been completed and shipped, estimated delivery times are:

United States:
Approximately 6–8 business days

International Orders:
Approximately 9–12 business days

For some international destinations, total delivery time may take up to approximately 3 weeks depending on customs clearance, local carriers, and destination.

All delivery times are estimates and are not guaranteed. Delays may occasionally occur due to holidays, weather conditions, customs processing, carrier disruptions, or other circumstances outside our control.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email address provided at checkout.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information does not update or you have questions about your shipment, please contact us at:

support@veriadesign.com

Address Changes

Please carefully review your shipping address before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at support@veriadesign.com.

Because personalized orders may enter production shortly after being placed, we cannot guarantee that shipping information can be changed once production or fulfillment has started.

Lost Packages

If your package appears to be lost in transit, please contact us at support@veriadesign.com.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment and determine the available resolution.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you have not received it, we recommend:

Checking around your property, mailbox, front desk, or other delivery locations.
Asking household members or neighbors whether they accepted the package.
Contacting the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact us and we will assist you with reviewing the shipment.

Returned Packages

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, or another delivery-related issue, please contact our customer support team.

Additional shipping charges may apply if the package needs to be shipped again.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, when applicable, are determined by local authorities and are the responsibility of the recipient.

Frequently Asked Questions

How long does it take to process my order?
Most personalized products require approximately 7–8 business days for processing and production.

How long does shipping take?
Shipping within the United States typically takes approximately 6–8 business days after production. International shipping typically takes approximately 9–12 business days.

How can I track my order?
A tracking number will be sent to your email once your order has shipped.

What should I do if my tracking is not updating?
Please allow some time for the carrier to update its tracking system. If there is still no update, contact us at support@veriadesign.com.

What if my package is returned or marked as delivered but I cannot find it?
Please contact us with your order number and shipping address. We will review the shipment information and assist you accordingly.