Return & Refund

At VeriaDesign, most of our products are personalized and made specifically for each customer. Because custom products are created based on the information, photos, names, text, colors, sizes, or other options submitted at the time of purchase, please review your customization details carefully before placing your order.

Returns & Exchanges

Due to the personalized and made-to-order nature of our products, we generally do not accept returns or exchanges for reasons including:

Change of mind
Ordering the wrong product, size, color, or quantity
Incorrect names, text, photos, dates, or other customization details submitted by the customer
No longer needing the item
Preference-related reasons that are not caused by a product defect or an error on our part

This policy does not affect any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at:

support@veriadesign.com

Orders may be cancelled for a full refund if the cancellation request is received before the order enters production.

Because personalized orders may enter production shortly after being placed, we cannot guarantee cancellation or modification once production has started.

We recommend contacting us within 2 hours of placing your order for the best chance of making changes.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the customization details you submitted, please contact us at support@veriadesign.com.

To help us review the issue, please provide:

Your order number
A brief description of the problem
Clear photos or videos showing the issue
Photos of the shipping packaging when relevant

After reviewing your request, we may offer an appropriate resolution such as:

A replacement
A corrected item
A partial refund
A full refund

The resolution will depend on the nature of the issue.

Customization Errors

Please carefully check all personalization information before completing your purchase.

VeriaDesign is not responsible for errors caused by information submitted incorrectly by the customer, including:

Misspelled names
Incorrect dates
Low-quality or incorrect photos
Wrong size or color selection
Incorrect customization instructions

If you notice an error shortly after placing your order, contact us immediately. We will do our best to make changes if production has not started.

Photo & Design Expectations

Personalized products may have slight differences in color, positioning, brightness, cropping, or appearance compared with the digital preview due to differences in:

Screens and displays
Printing methods
Product materials
Photo quality
Manufacturing processes

Minor variations that do not affect the overall quality or intended customization of the product are generally not considered defects.

Refunds

Approved refunds will be issued to the original payment method.

Once a refund has been processed, the time required for the funds to appear in your account will depend on your bank, credit card company, or payment provider.

Original shipping charges may not be refundable unless the issue was caused by an error on our part.

Lost or Delayed Packages

Shipping delays do not automatically qualify for a refund.

If your package appears to be lost, significantly delayed, or has not updated for an extended period, please contact us at support@veriadesign.com.

We will review the tracking information and assist with the available resolution based on the circumstances.

If tracking shows that your package has been delivered but you cannot locate it, please first check with:

Household members
Neighbors
Your mailbox or parcel locker
Front desk or reception
The shipping carrier

If the package still cannot be located, contact our support team for assistance.

Frequently Asked Questions

Can I cancel my order?

Yes, as long as your order has not entered production.

We recommend contacting us within 2 hours of placing your order. Once production begins, cancellation may no longer be possible.

Can I return a personalized product because I changed my mind?

Generally, no. Personalized and made-to-order products cannot normally be resold, so we do not accept returns for change-of-mind reasons.

What if my product arrives damaged?

Please contact support@veriadesign.com with your order number and clear photos or videos of the issue. We will review the situation and provide an appropriate resolution.

What if I entered the wrong name, photo, or customization information?

Contact us as soon as possible. If production has not started, we may be able to update your order. Once production has started, changes may not be possible.

What if I received the wrong item?

Please contact us with your order number and photos of the item you received. If the mistake was caused by us, we will work with you to correct the issue.